Shipping & Returns Policy
At Nomad Stitchez, we create with intention—whether it’s handcrafted bags, custom alterations, or one-of-a-kind projects.
Our collections feature both repurposed and new textiles, giving you a range of sustainable and high-quality options. Here’s everything you need to know about shipping and returns.
Shipping Policy
Processing Time
Orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.
During periods of high order volume, shipments may be delayed by a few days. Please allow additional time in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you by email or phone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: 3–5 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1–2 business days
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with tracking details once your order has shipped. Tracking numbers are typically active within 24 hours.
Customs, Duties, and Taxes
Nomad Stitchez is not responsible for any customs duties or taxes applied to international orders. All fees imposed during or after shipping (tariffs, taxes, import fees) are the responsibility of the customer.
Damages
Nomad Stitchez is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier directly to file a claim.
Please save all packaging materials and the damaged item before filing a claim.
International Shipping Policy
At this time, we currently ship within the U.S. only.
Return Policy
We want you to love what you carry. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery.
Items must be unused, unwashed, and in original condition and packaging.
To initiate a return, email us at [your email address] with your order number and reason for return.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping method, as Nomad Stitchez is not responsible for returns lost in transit.
Exchanges
Because many of our products are one-of-a-kind, exchanges are subject to availability.
If an exchange isn’t possible, we will provide a store credit or refund once the item is received and inspected.
Final Sale Items
Items marked as Final Sale cannot be returned or exchanged.
Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.
Include your order number and a photo of the issue, and we’ll make it right as quickly as possible.